Discover the Dunas Club

1.1 All persons over 18 years old can apply for free access to the loyalty program by filling out the online form.

1.2 Employees of Dunas Hotels & Resorts cannot participate in the program.

1.3 Participation in the program can be cancelled by both parties at any time without the need for an explanation by email. 

1.4 Dunas Hotels & Resorts reserves the right to exclude from the program those members who have not respected the conditions of participation or who have provided false information. 

2.1 The holder can reserve in his name and for the same period up to 3 rooms maximum in the same reservation at the price of Dunas Club, provided that the account holder is one of the guests.

2.2  The member starts at the first level, with a 5% discount. Once the first stay has been enjoyed, and the check-out date has been verified in the system, the system will automatically apply a 10% discount on the next booking, corresponding to the LOVE level. The third and maximum level will be obtained when you have registered a turnover of 15.000 € on the website dunashotels.com. This turnover must be reached within the established period of 36 months after joining the Dunas Club programme.

2.3 The programme level is valid for 36 months from the date of the first purchase* at hotelesdunas.com. Once this period has expired, the programme will update the discount levels of Dunas Club users taking into account whether any purchase has been made, or the value of the purchases made during the aforementioned 36-month period. For example, in the case of Dunas Club members with PASSION level, it is necessary to maintain a minimum purchase of 15,000€ during this period. If the amount is less than this amount or if there is no movement at all, the system will lower the level to the next lower one, i.e. Dunas Club LOVE.

*Purchases with confirmation of having enjoyed the stay, i.e. with verified check-out date. 

If Dunas Club members with a LOVE level do not make any movement within 36 months of joining the programme, the system will lower their level to the next lower level, i.e. Dunas Club basic level with a 5% discount. On the other hand, if they have made a purchase, they will maintain their LOVE level unless the amount equals or exceeds 15,000€ during this period, in which case they will benefit from a level upgrade to dunas Club PASSION.

*Purchases with confirmation of having enjoyed the stay, i.e. with verified check-out date. 

2.4 The details and attention are offered exclusively to the holder of the reservation in the room he or she occupies with his or her companion.

4.1. Any modification of these conditions of participation in the program required by legal requirement will exclude the right to damages.

4.2. The Dunas Club reserves the right to modify the conditions of participation in the program at any time. The modifications will be notified to the members through the newsletter sent by e-mail or in the form of a notice posted on the website.

4.3 Dunas Club reserves the right to terminate the program without explanation or to replace it with another one. 

4.4. In case of dispute, Spanish Law will be applied. The parties are subject to the jurisdiction of the courts of Las Palmas de Gran Canaria.

In compliance with Organic Law 15/99 dated 13th December, on Protecting Personal Data, we inform you that the personal data, that you leave or send us via the listed document, will be included in the automated file owned by “DUNAS RESORTS S.L.” which is considered as file supervisor with the Tax Identification Code number (Spanish C.I.F.), B-B76235951. They will be included in the file with the purpose of management after verification of the accuracy of the data left by the applicant and whether the application complies with the requirements of the customer loyalty program. Furthermore the applicants will receive information about promotion actions and advertisement for diverse services and products of the company, birthday wishes, etc. via one of the given contact options. We inform you that the images you give us, send us or the ones we obtain from activities performed in the hotel, will be saved in the database of the company and can be published on our website, social network or offline media of the loyalty program with the aim to promote the company and the club.

Alternately and by virtue of what appears in Art. 6 of the same legal document, we inform you that your data may be transferred and treated according to the rules and legal needs of the institution. You have can exercise your right to access, rectify, oppose and cancel by contacting the file supervisor at their address at Calle Einstein s/n. CP 35100, de Maspalomas de Gran Canaria or at the e-mail web_baja_lopd@hotelesdunas.com.