Discover the world of the Dunas Club

1.1 The Dunas Club fidelity card is issued by the Dunas Club, c/o Hotel Mirador Maspalomas by Dunas, C/Einstein s/n, 35100 Sonnenland, Gran Canaria, España, tel +34 928 445 302, fax +34 928 445 320, Email: dunasclub@hotelesdunas.com

1.2 Anyone over the age of 18 years can apply for the card. By completing the attached or online form and making a single payment of 10,- Euros you obtain the right to participate in the privileges and prices program.

1.3 Dunas Hotels & Resorts employees cannot participate in the program. Only one card per person is allowed.

1.4 The Dunas Club card is valid exclusively in the Dunas Hotels & Resorts.

1.5 The Dunas Club card is property of Dunas Hotels & Resorts; it is not transferable and can only be used by the holder.

1.6 The participation in the program can be cancelled by both sides at any moment without the necessity of justifying any cause. It will be done in a written manner while the other party has to confirm the reception of the advise. Collected bonus points have to be exchanged immediately.

1.7 Dunas Hotels & Resorts reserves the right to exclude from the program those members who do not respect the participation and prizes petition conditions or that provide false information. In these cases the accumulated bonus points expire immediately.

1.8 Lost or stolen cards can be replaced by exchanging 20 bonus points.

1.9 Each personal data alteration has to be communicated to the Dunas Club by email or via the form on our website.

2.1 The holder has to present the card each time he wishes to be credited with the points that belong to him. By booking on the phone the card holder has to book under his name and to indicate the membership number, that appears on the card. In case of an online reservation on the website of Dunas Hotels&Resorts the cardholder can reserve up to 3 accommodations at the same time at the Dunas Club rate under his name and for the same period of stay. Nevertheless he can collect points with the expenses exclusively proceeding from his own room.

2.2 The holder gets 1 bonus point for every 5 Euro, local taxes excluded, spent directly in the Dunas Hotels, either if it is for the accommodation or for extras he has paid for. All bookings done through tour operators or any kind of service from third parties will not be converted into points. Points will not be given either if the cardholder participates in meetings or banquets organized by a company in the Dunas Hotels.The card holder can also sum extra bonus points by participating in the promotion actions offered by the Dunas Club. If the amount to be credited were not exact, points will be rounded off. The accumulation of points begins on the card application date. The points will be credited about 3 days after the check-out.

2.3 The holder gets 1 status point for every 5 Euro, local taxes excluded, spent directly in the Dunas Hotels, either if it is for the accommodation or for drinks and food. Par. 2.2 conditions also apply for the status points. The holder will begin with the turquoise card. If the member spends a minimum of 5,000 Euros and accumulate 1,000 status points, he will have the right to the silver card. The gold card is the highest level, which is granted for a minimal expense of 15,000 Euro that is for the accumulation of 3,000 status points.

2.4 The Dunas Club member receives a detailed statement of the points in their accounts regularly.

2.5 The assignment of points to third parties is not allowed, with the exception of holders of a“partner card“. The request must be made in a written form.

2.6 The bonus points can only be exchanged for the prices advertised in the catalogue or on the Internet.

2.7 The points will be credited only once per offered service. For example, if two holders of different accounts use jointly gastronomic services or stay in the same room, the respective points will only go to one of the two cards. The same will apply also for the welcome treatments and gifts.

2.8 In the case of the holder's death, it is allowed to assign the card and the account the partner for free, by a written request.
 
2.9 The holder of the card can collect points proceeding from the expenses of his own room and (as exception) of the room occupied by his minor children. Other relatives and friends who are older than 18 years can aquire their own Dunas Club card and the person who recommended the card receives a reward of 100 bonus points

2.10 The welcome gifts are exclusively granted to the holder of the card and his/her partner, in the room they occupy.

2.11 To collect points for extra expenses realized at the hotel in cash, it is necessary to send the corresponding tickets marked with the member code and name to the Dunas Club.

3.1 If the card holder wishes to exchange his bonus points for prizes, it’s necessary to contact the Dunas Club minimum 3 days in advance and indicate the desired prize. The respective bonus points will be deducted from their account.

3.2 The voucher has 6 months validity. The holder will have to ask for a new bond once this period is over.

3.3 The holder is the only one who can ask for the voucher, which will bear his name and will be sent to to the corresponding hotel.

3.4 The voucher cannot be transferred to third parties, nor changed or returned. In the case of abuse or misuse of the bond, the Dunas Club reserves the right to cancel it.

3.5 Lost or stolen bonds will not be replaced.

3.6 In case of voluntary completion of the program, the card holder has to exchange the bonus points before, otherwise they expire for good.

3.7 The bonus points have 60 months validity from the date of their accumulation. If the points are not exchanged during this period of time, they expire for good.

3.8 The status points have 60 months validity from the date of their accumulation. If the remaining points do not reach the necessary limit after this period is over in order to maintain the same status, there will be a status reduction and a changing of card (for example: from silver to turqouise, from gold to silver).

4.1 The Dunas Club takes no responsibility for services or products advertised on the Internet which will be provided by third parties.
 
4.2 Any necessary modification of these program participation conditions by legal requirement will exclude the right to damages.

4.3 The Dunas Club reserves the right to modify at any moment the program participation conditions. The members will be informed about the modifications via newsletter by e-mail or news on our website. The calculation of points can be subject to modifications without the right to lodge an appeal. 

4.4 The Dunas Club reserves the right to cancel the card because of “inactivity”, that is if no visit to one of the Dunas hotels is recorded in the member’s file in the last 3 years. The cancellation will be notified by phone or e-mail 15 days in advance. Collected bonus points, that are not exchanged before the cancellation,  expire for good. In case of an incorrect cancellation due to missing stays in the client’s file, the card can be reactivated recovering the points already collected. Cards that have been correctly cancelled because of inactivity can be reactivated with a new PIN, if the client is going to make a booking at a Dunas hotel. In this case the points expired cannot be recovered. For a reactivation of the Dunas Club card the client needs to fill in once again the registration form on our website.
 
4.5 The Dunas Club reserves the right to end the program or to replace it with another one without explanations. The accumulated bonus points until that time have to be redeemed within 30 days following the termination of the program. Otherwise, they will expire for good.

4.6 Legal actions will be subject to the Spanish Law. The parties submit to the jurisdiction of the courts of Las Palmas de Gran Canaria.

5.1 In compliance with Organic Law 15/99 dated 13th December, on Protecting Personal Data, we inform you that the personal data, that you leave or send us via the listed document, will be included in the automated file owned by “DUNAS HOTELS & RESORTS S.L.”, which is considered as file supervisor with the Tax Identification Code number (Spanish C.I.F.), B-76167865. They will be included in the file with the purpose of management after verification of the accuracy of the data left by the applicant and whether the application complies with the requirements of the customer loyalty program. Furthermore the applicants will receive information about promotion actions and advertisement for diverse services and products of the company, birthday wishes, etc. via one of the given contact options. We inform you that the images you give us, send us or the ones we obtain from activities performed in the hotel, will be saved in the database of the company and can be published on our website, social network or offline media of the loyalty program with the aim to promote the company and the club.
Alternately and by virtue of what appears in Art. 6 of the same legal document, we inform you that your data may be transferred and treated according to the rules and legal needs of the institution. You have can exercise your right to access, rectify, oppose and cancel by contacting the file supervisor at their address at Calle Francisco Gourie 107, 5º palnta, 35002 Las Palmas de G.C., province Las Palmas  or at the e-mail web_baja_lopd@hotelesdunas.com.

It is the customer loyalty programme of the hotel chain „Dunas“ with the aim to reward the loyalty and trust of clients in our services.

It works with three cards of different colours. These cards enable the owner to receive a series of constantly increasing services and gifts. Reservations have to made in the name of the card owner, indicating the member number and the colour of the card. You start with the turquoise card, at 1000 status points you automatically receive the silver card and at 3000 the golden one. With the membership card you can collect points for all spending done directly in our hotels. You can exchange your points for gifts.

·    If you book your holiday directly at Dunas (using our reservation centre or our homepage), you receive a special price.
·    Moreover you can enjoy a series of services and gifts during your stay. These get upgrated with each colour of the card.
·    It is possible to exchange your points for gifts (e.g. entrance fee in parks, massages, free stays in our hotels, discount vouchers...)
·    By showing your membership card, different partners of the Dunas Club will provide you with discounts.
·    Regularly you get per e-mail a newsletter informing about what is going on in the Dunas world an with the amount of your points.

In every Dunas hotel there are information brochures with an application form which you can fill in and hand over to the recepcion. From home, you can order the card over our homepage www.dunashotels.com, select the area Dunas Club and fill in the online application form.
After paying a one-time fee of 10 € you will receive the card. You can pay directly in the hotel, via bank transfer or by informing the Dunas Club about your credit card number and expiry date.

Unfortunately not. Only by collecting points it is possible to receive the silver or golden card.
These points result from spending in our hotels.

The holder gets 1 bonus and status point for every 5,00 €, local taxes excluded, spent directly in the Dunas hotels, either if it is for the accomodation or for extras.
·    Spending on stays, listed on the hotel invoice are automatically converted to points some days after your check-out.
·    Receipts for direct spending in our selling points (e.g. bars, restaurants, supermarkets, etc.), not listed on the hotel invoice should be sent to the Dunas Club, so we can credit the points manually

There is a wide range of gifts between you can choose: From beach towels with Dunas logo, entrance fees in theme parks, free stays in Dunas hotels, discount vouchers for reducing the hotel invoice and massages up to sport courses... There are gifts for every quantity of points. You only have to choose.

Yes. By recommending the Dunas Club card it is possible to get 100 bonus points extra. In this context it is necessary that your name and membership number is written in the right , upper corner of the application form. If you publicise a comment about your holiday at Dunas in one of the portals www.holidaycheck.com, www.tripadvisor.co.uk or www.zoover.com and send the link to the Dunas Club we will reward it with 100 bonus points extra. Win extra bonus points by participating in our competitions which we regularly present in social networks as Facebook, Twitter, etc.

On our homepage www.dunashotels.com, you have to choose the area Dunas Club and look at the „Actual prizes“ section.

You have to contact the Dunas Club, using
·    telephone +34 928 445302,
·    fax + 34 928 445320
·    e-mail: dunasclub@hotelesdunas.com
·    post: Dunas Mirador Maspalomas, Calle Einstein s/n, 35100 Maspalomas, Gran Canaria
and indicate the desired gift. After checking your points the Dunas Club will send you your gift home or to the hotel you are staying in. Some gift are only sent by post nationally.

Yes, after 60 months, which corresponds to 5 years, from the time of earning

In principle no.
The card holder can quit the membership at any moment in written form.
The Dunas Club reserves the right to exclude those members from the programme that do not respect the participation conditions or did not stay in one of our hotel during the last 3 years.

You have to get in contact with the Dunas Club, by telephone, fax, mail or by post. The collected points expire in the moment of leaving the club. That is why we recommend you to exchange the points before leaving.

You have to make one single payment of 10,00 € when handing in the application form. There are no further costs.

Contact the Dunas Club and inform us about the problem. We solve it immediately.

In principle no. You can only collect points for the rooms of your children and/or partner. The amount of these rooms should be transfered to your invoice before you check-out. The other relatives and friends who are older than 18 years can aquire their own Dunas Club card and you can receive 100 bonus points extra for every person canvassed.

No. The gifts apply exclusively the holder of the card and his/her partner, in the room they occupy.

For every spending made directly in the hotel you receive bonus and status points. It is possible to exchange the bonus points into gifts, whereas the status point determine the colour of your Dunas Club card. The bonus points decrease with every gift you order. The quantity of status points only decrease if the points expire after 5 years.

You can find a list of partner companies on our homepage www.dunashotels.com. You have to select the area Dunas Club, scroll to the end of the page and open the document „Partner of Dunas Club“. Every company offers a different discount the holder receives when presenting the Dunas Club Card (and perhaps identity card).

Check if you have paid the one-time fee of 10,00 € and if you have sent the payment document to Dunas Club. If however the card do not arrive, contact the Dunas Club for clarifying whether the card has been sent and for checking the address.

Yes, you can. Inform the Dunas Club. For the copy of the card we will deduct 20 bonus points from your account.

All bookings made through tour operators or any kind of service from third parties will not be converted into points.

Have you informed the personal at the moment of your reservation and/or arrival that you are a member of the Dunas Club? Perhaps the hotel has not received the information on time and additionally has not asked for it on your arrival, we apologize for it. If you can not find the welcome gift in your room and it does not arrive during your first day, we recommend you to inform the reception in order to correct the mistake.

Surely, it is an error made by the reception on your arrival day, we apologize for it. As soon as you inform the Dunas Club, indicating the details of your stay, your dates will be looked up and evaluated to provide you with your points.

The Dunas Club card is made out in the name of the holder and gives him the right to receive a number of gifts he will find in his room. If the companion/partner/spouse often travels alone we recommend to order the partner card. This is a card which is made out in the name of the partner and costs only 5,00 €. Thus the partner can enjoy all privileges offered by the original card, as well. At first the points are accumulated on separated accounts. However if you want to order a gift it is possible to unify them.

Perhaps you have a new residence or e-mail address and you have not informed the Dunas Club. 
Check whether your server permits the receipt of Dunas Mail and do not refuse or consider as spam.
Write an e-mail with your current address to dunasclub@hotelesdunas.com.
If you do not have internet at home and want this information by post, contact the Dunas Club and ask explicitly for it.

On our homepage www.dunashotels.com you can select the area Dunas Club and after filling in your membership number and pin, you will be able to enter in your private area. There you can open the window Dunas Points and check your current account statement at any time. If you do not have internet available, ask the Dunas Club directly to send you your current account statement with your account transactions und your balance regularly.