Physical distance
- Definition of safety distances
- Signage systems for routes and physical distances.
Information related to security measures
We want enjoying your vacation to be your only concern.
We are working on a package of additional measures related to food handling, hygiene, disinfection and cleaning, in coordination with external companies, experts in health and safety, with the aim of guaranteeing the well-being of our clients, workers and collaborators.
Cleaning and disinfection
- New cleaning and disinfection protocols
- Use of cleaning products that are more effective against the virus.
- Daily and continuous cleaning of all areas of the hotel, especially those areas with frequent contact surfaces.
- Disposition at all strategic points hydroalcoholic gel dispensers.
Employee training and awareness
- Specific training on preventive measures and new hygiene and cleaning protocols
- Protective elements (PPE) for each department
“Low Touch” digital experience
- Web APP with all the information about the hotel, reservation of shifts, hiring of extra services, Check-in and Check-Out online
- Menus from the restaurant and digital bars via the Web APP
Prevention by areas:
Reception:
- Check-In Online.
- Signature of the guest's health declaration upon arrival and acceptance of hygiene and self-responsibility rules.
Bedrooms:
- Thorough cleaning of the entire room with products with virucidal effect
- The cleaning of the room will be done in the absence of the client.
Common zones:
- Thorough cleaning and increased frequency of public areas, especially toilets and areas of frequent contact surfaces
- Wearing a face masks is mandatory in the hotel, except for the restaurant, when sitting at the table. The mask must also be worn in covered outdoor areas, where direct contact to other people is possible, such as the pool bar.
Restaurants and bars:
- Buffet adapted to new security standards
- Specific disinfection and cleaning after each service
- For your safety we change and desinfect the tongs regularly following the sanitary recommendations.
Swimming pools:
- Exhaustive cleaning and frequency increase of the solariums and their furniture
Important Notice - Compliance with Safety Standards
At Dunas Hotels & Resorts we continue working to preserve the safety of our guests, the low epidemiological incidence of the archipelago and guarantee the sustainability of tourism activity.
As of 9 February 2022, our guests are informed that no vaccination certificate, antigen or PCR test will be required on arrival at our hotels. However, it will be necessary to sign the guest health declaration, as well as the acceptance of hygiene and self-responsibility rules.
In the same way, our users are informed of the need to inform themselves in advance about the prior formalities required when traveling to the Canary Islands as well as the regulations concerning the return to their country of origin.
For more information about the destination and security measures, you can read it here.
FAQ with COVID19 questions
How will we have to check in?
The hotel offers the possibility to check in online through a Web App. You can access it through this link, from a pre-stay e-mail that will reach you or at the time of arrival at the hotel.
Must the mask be worn inside the hotel at all times?
Wearing a face masks is mandatory in the hotel, except for the restaurant, when sitting at the table. The mask must also be worn in covered outdoor areas, where direct contact to other people is possible, such as the pool bar.
Will shifts or schedules be established for the pool or will it be freely accessible?
Access to the sun beds is authorized from 08.00 am. The application of the new disinfection protocols does not allow access to the sun beds before 08.00 am. The swimming pool is open from 10.00 am to 6.00 pm
What will be the protocol for disinfecting sun beds?
The sun beds will be disinfected daily before the service, as well as every time a client releases their sun bed.
What will be the security standards of the buffet?
For the food service, a one-way circuit has been defined, cold products will be offered in single doses (salads, compound salads, crudites, desserts, etc), as well as self-service with tongs (permitted by current legislation) and the show cooking offer of hot products has been increased.
