Physical distance
- Maximum capacity management in common areas, restaurants, bars, swimming pools, spa and gym.
- Definition of safety distances
- Signage systems for routes and physical distances.
Information related to security measures
We want enjoying your vacation to be your only concern.
We are working on a package of additional measures related to food handling, hygiene, disinfection and cleaning, in coordination with external companies, experts in health and safety, with the aim of guaranteeing the well-being of our clients, workers and collaborators.
Cleaning and disinfection
- New cleaning and disinfection protocols
- Use of cleaning products that are more effective against the virus.
- Daily and continuous cleaning of all areas of the hotel, especially those areas with frequent contact surfaces.
- Disposition at all strategic points hydroalcoholic gel dispensers.
Employee training and awareness
- Specific training on preventive measures and new hygiene and cleaning protocols
- Protective elements (PPE) for each department
“Low Touch” digital experience
- Web APP with all the information about the hotel, reservation of shifts, hiring of extra services, Check-in and Check-Out online
- Menus from the restaurant and digital bars via the Web APP
Prevention by areas:
Reception:
- Check-In Online.
- Temperature control.
- Signature of the guest's health declaration upon arrival and acceptance of hygiene and self-responsibility rules.
- Disinfection of the magnetic keys of the rooms.
- In case of not hiring the LATE CHECK OUT service, the hotel has to be left at 12 noon without the possibility of staying in the common areas of the hotel or leaving luggage in the luggage room.
- No courtesy room will be offered.
Bedrooms:
- Thorough cleaning of the entire room with products with virucidal effect
- The cleaning of the room will be done in the absence of the client.
Common zones:
- Thorough cleaning and increased frequency of public areas, especially toilets and areas of frequent contact surfaces
- Mandatory use of a mask is required in all interior areas of the hotel.
Restaurants and bars:
- New distribution of tables and chairs
- Buffet adapted to new security standards
- Specific disinfection and cleaning after each service
- For your safety we change and desinfect the tongs regularly following the sanitary recommendations.
Swimming pools:
- Redistribution of sunbeds to guarantee established minimum physical distance.
- Exhaustive cleaning and frequency increase of the solariums and their furniture
Cancellation policy
We understand the great impact that this difficult situation has on your travel plans and the great difficulty of planning ahead. For this reason we wish to lend our support to you:
- If you have a reservation, we offer flexibility to change dates while hotels are closed.
- If you plan to travel in the near future, we want to make your decision as easy as possible, so we give you the possibility to cancel or modify any reservation purchased with an online rate (not prepaid) until 24 hours before your arrival if you you are forced to change plans.
- If you have made your reservation through a travel agent or from an online intermediary website, please contact them directly.
