Abigail Hernandorena is from Cadiz, and works in the Dunas Hotels & Resorts E-commerce Department
Abigail Hernandorena is from Cadiz, and has been working for the past 9 years in the Dunas Hotels & Resorts E-commerce Department. We have talked to her at the Maspalomas headquarters to know a little more about her experience on the island and about her job.
Where are you from and how long have you been in Gran Canaria?
I'm Spanish, not from Gran Canaria but from Cadiz. I've been here since 2000 (although not continuously).
What do you like most about the island of Gran Canaria? What parts of the island would you personally recommend to those who come to visit?
What I like most about Gran Canaria is its people, its mountain landscapes and of course its climate. I would suggest that everyone who comes to the island pays a visit to Tejeda, the route of the almond blossoms, the Caldera de Bandama, Santa Lucia, the Niñas reservoir and Puerto de Mogan.
How long have you been working for Dunas Hotels & Resorts? What is your position?
I have been working 9 years for Dunas, always in the E-commerce Department. Some of my functions are: Introduction of rates and offers through the Channel Manager's own website, as well as other online tour operators and online portals. Managing online reservations: last minute changes, answering requests, etc.
Analytical work such as the competor's comparative price ranges, sales analysis... Also the monthly commission turnover of our collaborating agencies.
What do you like most about your job? What are the challenges of your job?
What I like the most about my job is the variety of tasks and the least, I would say the responsibility that involves. An error, for example, in the introduction of fees can have a major negative impact.
Do you remember any anecdote or special moment with clients at Dunas Hotels & Resorts?
Every time regular customers come back addressing themselves to me as "friends", the closeness in the way they speak to me by phone or email and also the satisfaction that I get when someone (who has joined the High-Tech Era later on in their life) has made an online booking for the first time just following the steps that I have simultaneously given them.