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Dunas Hotels & Resorts aims to strengthen its leadership in customer management. We take very seriously the comments published in the web and the level of customer satisfaction. Therefore the chain uses several tools to measure the indices of satisfaction.
One of them is a platform that allows the customer to give their feedback during his stay by different medias, e.g. via QR-Code. If it does not happen, the customer gets an online survey two days after the end of his stay. Thanks to this precise quality rating, based on user feedback, we adjust the standards of each hotel and improve our services.
This innovative technology allows Dunas to generate reviews and comments of real customers as well as hotel recommendations on social networks and to achieve outstanding viral results. Satisfied customers are asked to publish their comments in social networks, e.g. Facebook. The comment appears on their Facebook wall along with a link leading to the hotel at which the customer stayed.
The proactive research for opinions and reviews, the trend analysis of comments, the publication of feedback, and the generation of high-quality content from the side of users, undoubtedly improve our business. Assessments should be used effectively to get the maximum benefit. Consequently we publish on our webpage the recommendation index of our internal surveys.
Both the Dunas Suites&Villas Resort and the Dunas Don Gregory have been awarded with the Certificate of Excellence by Tripadvisor, which honours the top rated establishments, based on the opinions and comments made by travellers. Both hotels are among the 20 best rated hotels in Gran Canaria.