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What is your name? Where are you from and how long have you been in Spain?
My name is Angela Magni, I'm from Florence (Italy) and I have been here since 1995.
- What do you like most about the island of Gran Canaria?
What I love most about the island ... its people! and its wonderful, varied and different landscapes, of course. You can walk just a few kilometres and it seems as if you are in a whole different island. And, of course, THE WEATHER!
- How long have you been working in Dunas Hotels & Resorts? Always in the same hotel?
I've been working at Dunas Hotels & Resorts since 1998 and have always worked in the same hotel, Maspalomas Oasis, quite a merit! ;-)
- What is your position? What are your duties? What do you like most about your job?
Nowadays, I am Head of Reception. I manage the Customer Service Department. What do I mots like about my job? This is precisely what I love the most, getting to know so many people and being able to take the initiative in order to solve any situations that may arise in the hotel. I love being able to have my own professional input and I adore having the opportunity to pleasantly surprise our guests!
- What are your job's toughest challenges?
Ugh... the hardest part is getting to all customers... there are so many! This is a very large hotel, it has 437 rooms so it is a challenge that I, together with the rest of the Customer Experience Department's team take very seriously; we are always looking for new ways to improve it.
- Would you share with us any anecdote or remarkable moment with some clients at the Dunas Mirador Maspalomas Hotel?
At this hotel there have been many significant moments, especially after so many years; but one of the most beautiful ones, I'd say .... was the betrothal ceremony which was celebrated here not that long ago. Among the challenges we have had to go through, I remember a particular one which happened in the first year: A huge group of Norwegian accordionists had booked in so the deployment we had to organize was almost as big as the group itself. They were 400 or more people and all of them arriving at the airport at once. Almost the whole reception team went to welcome them at the airport, we were handing them the keys of their rooms in the buses on our way to the hotel and when we finally arrived the rest of the hotel team was waiting to give them a very warm welcome. It was beautiful. Genuine Teamwork!
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