Best Online Price Guarantee
Dunas Hotels & Resorts wants you to book with complete confidence, therefore we guarantee the best price online available. If you find a lower price on another website, we will match it.
What happens if I find a lower rate on another website?
Once you have booked with hotelesdunas.com you have 24 hours to contact us at firstname.lastname@example.org and tell us that you have found a lower rate on another website.
Your e-mail should include the following information:
- Details of the reservation: Dunas locator number, hotel and arrival date.
- Client details: full name, nationality, contact phone number (including country code) and email.
- Details of price found elsewhere on the Net: URL of the website in question, terms and conditions offered, currency, total price of stay and difference claimed.
- Screen capture of the other offer found, made the same day of the reservation (date and time have to appear).
Once you have sent us this information, you will receive a reply confirming receipt of your email. Our customer services team will contact you within 3 working days to tell you whether or not your request has been accepted, and will match the price of the offer.
Terms and Conditions
The guarantee of the best price is valid only if the booking requests are exactly the same and also if the following terms are met:
- Reservations should be made on www.hotelesdunas.com and a DUNAS locator number obtained.
- The email should be sent within 24 hours of the date of reservation.
- Reservations should be for the same hotel and the same type of room.
- Same arrival date and same number of nights.
- Same basis (e.g. full board).
- Same number of adults and children (same ages).
- Same currency.
- Same payment terms.
- Same cancellation policy.
- The price quoted on the other website must be final, including any fees, taxes, or administration fees applied.
- The total difference in the two prices must exceed 5 euros.
- The claim cannot be made less than 3 days before the arrival date.
- The guarantee refers to the total price of the stay and cannot refer to a partial price of any or all of the days it comprises.
- All requests shall be processed prior to hotel arrival. Once check in has been made, there will be no refunds.
The best online price guarantee will not be valid in the following cases:
- Rates not published online.
- Rates for promotional packages or activities with promotional codes.
- Private rates or rates only accessible by user and password.
- Travel agent rates.
- Corporate rates.
- Erroneous rates on another website.
- Reservations made through credit facilities.
- Variations in price due to exchange rates.
- Rates for flight + hotel or package deals.
- Group rates.
- Rates corresponding to another nationality or residence of customer┤s reservation.